PRIVACY POLICY

1. Introduction

Alaisa Wonderland ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests and orders
• Communicate with you about your events and bookings
• Send invoices, receipts, and payment confirmations
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), email communications (Web3Forms), and website hosting (Cloudflare Pages)
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

5. Payment Information

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store complete credit card information on our servers. Stripe's privacy policy and security practices govern the handling of your payment data.

6. Local Storage

We use browser local storage to save your cart items and consultation preferences locally on your device. This data is stored only in your browser and is not transmitted to our servers unless you complete a purchase or consultation request. You can clear this data at any time through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Event-related data is typically retained for up to 7 years for business and tax purposes.

9. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Opt-out of marketing communications
• Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us through our contact page.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page.